Protocols & Tips

Know What To Expect When Ordering

At Buttercream Bakeshop, we always want to make sure that your ordering process and pick up go as smoothly as possible.  We want to make sure all of our customers understand our policies, our processes for ordering, and how to properly care for your cake so that your next event will go off without a hitch.  We’ve put together this quick list of protocols and tips that will help you.  
  • All orders must be placed a minimum of 1 week in advance
  • All orders must be placed over the phone or in shop (no email orders, messager orders, or online orders)
  • Email and messager are for questions, quotes, and sending photos for orders only
  • Orders over $100 will need to have a credit card to hold the order or a deposit of at least $25 needs to be made
  • Changes to sizes/flavors/shapes must be made 1 week in advance.
  • Changes to design need to be made 3 days in advance.
  • Changes made within these time limit are subject to extra fees or may not be able to be changed.
  • Cancelling orders must be made 72 hours in advance for orders of less than $100
  • Cancelling orders must be made 1 week in advance for orders over $100
  • Cancelling an order within these time limits are subject to fees from a % of the cost, to the full amount, depending on the time of the cancellation.
  • All changes and cancellations must be made over the phone, or in person.  No changes or cancellations will be taken online or via email.
  • Tiered cakes are put into boxes with NO lids. We will not put anything over the cakes while they are in these boxes either for it will mess up the decorations/buttercream. 
  • When picking up any cake orders, you must have a flat spot in your vehicle to travel with your cake.  Seats in cars are not flat and your cake will slide and mess up the decoration.
  • Once your cake leaves the shop, Buttercream Bakeshop releases responsibility of the cake to the person who picks up the cake.
  • If the cake is damaged during travel or moving, and we are able to fix the cake, Buttercream Bakeshop will do it at an extra fee.
  • It is the person who picks up the order’s responsibility to make sure that the writing/decoration is as wanted.
  • Cakes must be paid in full upon time of pickup/delivery
  • If you are not going to serve your cake/cupcakes/sweets for a couple hours or until the next couple of days, you need to refrigerate your sweets
  • When you are ready to serve your cake, we suggest letting it sit out for 20-30 mins to let it soften a bit
  • Your cake can sit out (depending on temperature/inside or outside/ air conditioning) for up to 2 hours
  • If cakes are left out for a couple hours, they will not spoil but the buttercream will become very soft.  If you try to move or transport the cake when it is super soft like this the cake will shift and will destroy any decoration that might be on the cake
  • If you have any questions, please contact us!  We will explain the best way to care for your sweets
  • We pride ourselves with creating custom buttercream cakes and other sweets for your event.  We decorate to the best of our abilities but we are artists in our own sense.  We do not to exact replicas of cakes from other bakeries.
  • We do not do fondant cakes.  We frost and decorate mostly in buttercream, and do fondant details.  We can make simple fondant figures but have our limits.  We will always be as honest as we can be with our abilities and what we can and can not create

One Or More Weeks Notice For Your Order

The more notice you give us, the better. So please place your order as soon as possible. This will guarantee that we are able to prioritize it, and have it done on time!

Nulla Sagittis Enim

New Orders

Give One Or More Weeks Notice For Your Order

First and foremost, you’ll want to make sure you prepare before your event, and order your cake or other items at least 1 week in advance. For most smaller cakes and treats, 1 week is plenty of time to ensure that we have your order ready before your event.

However, for extremely large cakes and complicated designs, such as wedding cakes, we ask that you contact us as soon as possible once you’ve decided to work with us. If we have several weeks of advance notice before your cake needs to be ready, this makes it easier for us to plan – especially for a complex cake

Tell Us About Dietary Restrictions Ahead Of Time

If your cake or other item must be served to people with dietary restrictions such as food allergies, you must tell us about this at the time of your order, so that we can avoid cross-contamination.

If you don’t tell us about dietary restrictions, we will assume that there are no special requirements.

Know Your Budget

Our published prices for our cakes and other baked goods are only a guideline. Depending on your design, ingredients, fillings and other such details, they may change. We recommend that you have a budget in mind before you contact us for a custom cake or other dessert, as this will help us guide you as you choose the right product for you.

Be Careful When Transporting Your Baked Goods

We guarantee that your cake will be ready on the time you give us, but we are not responsible for damage that it may incur when you are moving it to your event venue. You must be very careful and patient when moving baked goods like a large birthday cake or wedding cake. Take steps to have a level space in your car and drive gently.  You will have to be careful when you brake, accelerate, and turn.

Contact Us Now To Place Your Order

Ready to get started and place your order? For more details, pricing and to begin the process of ordering a custom cake or another baked good, contact us online or by phone now at (248) 926-2999

PLACE YOUR ORDER

Reviews

See What Our Customers Say

Take a look at these reviews, and see what real customers have to say about their experience at Buttercream Bakeshop.

“My family frequently comes here to order cakes. I decided to order a cake from here for my boyfriends birthday. I came in to pick it up and it turned out great! The lady who gave it to me was very friendly. She asked the reasoning behind the Starbucks theme, we talked about it, and I even ended up showing her some pictures of the dipped desserts I made for the party. She was really kind and helpful! The cake was delicious and everyone loved it. It was perfect!”

Selena B.

“This place is a little Gem. I come in for last-minute small orders of what they create for the day and have always been impressed with their service, selection & value. Our whole team is a fan of the mini cheesecakes! Our Bride clientele rave for their Wedding Cakes! Just stopped in for Sweetest Day! Thanks again girls for making an ordinary day a little sweeter.”

P K.

“PI can not say enough about how wonderful this bakery is! The staff is super awesome and sweet and know what they are doing! They made my son’s birthday cake for his first bday! And my other half surprised me with a cake for my bday as well from them! (Our bdays are the same day). The three-layer farm cake got so many positive comments!!! Tiffany’s cake was perfect too! Taste great and their prices are just as great!!!!”

Michelle W.

“I had Buttercream Bakeshop do my graduation cake and it was incredible! Everybody loved the cake and it turned out exactly like the picture I showed them- SO beautiful! Thanks for helping me celebrate such a special occasion”

Kathryn C.

“My daughter was turning two and loves Moana. Two weeks before her birthday I popped in here to ask them what they thought they could do and they promised something special. Not only did they deliver but they blew past our every expectation. When my daughter saw the cake her reaction was “oh, wow”. They also suggested we try one of the layers as strawberry cake and I have never tasted anything as delicious. That is not hyperbole, it’s now my favorite taste. Sufficed to say, we’ll be going here for every cake in the future.”

James A.

“From the first time we spoke on the phone Marsha was a pleasure to work with. Our first meeting consisted of eating lots of samples and Marsha giving us great ideas from the thousands of pictures we looked through off our phones. There was no pressure to book anything that day nor any mention of deposits. We left and tried other places (mostly for the free samples) but no place was close to the flavor or the customer service from the Buttercream Bakeshop. I have recommended this place to everyone. A must visit if you are looking for any event. We had a wedding of 250 people and used a cake and cupcakes to serve our guest and had 7 different flavors all together including a mini bumpy cake cupcake! Needless to say, we didn’t have to waste any desserts that day. Thank you, Marsha!”

Nathan R.

“We used to order our cakes from Hillers, but now that that they’ve been taken over by Kroger, we needed to find another bakery. I’ve passed this bakery a few times when we lived on that side of town and decided to give it a try. I tried their cupcakes first and liked the flavor (basic vanilla with vanilla buttercream). Their frosting is a bit more sugary than I would like, but it was still good. I contacted the bakery via email, and Marsha responded the next day since they were closed. I gave her an idea of what I wanted for my son’s 1st birthday party and for his smash cake, and they absolutely nailed it. The cake was also moist and delish. Will go back to them again when I need a cake ordered!”

Linda M.

“Brittany is the BEST, I called in three hours before closing to place an order for my adult daughter who lives in Michigan and I’m 700 miles away. She helped me choose the correct colors. Next time I come home, I will be ordering a cake just for the heck of it. Customer Service at its BEST. Thanks, Buttercream Bakeshop.”

Shanthi N.

“Delicious brownies and cupcakes today. Enjoyed our visit to Wixom and sweets from Buttercream!”

Betsy D.

“Delicious cupcakes for a decent price! We met with the owner for our wedding and she has a ton of experience. We feel very confident that our wedding cupcakes will hit the spot for all of our guests!!”

Amber F.

“We ordered both a small tiered cutting cake and 3 sheet cakes all in different flavors from Buttercream Bakeshop for our August wedding. We were very impressed with Buttercream Bakeshop’s extensive choice of flavors and all the cakes were delicious! We had so many compliments from our guests on the cake. Prices are also very reasonable and affordable. We worked with Brittany to place the order and she delivered the cake and set it up at our venue. She was very positive and helpful through the whole process and gave great advice for icing/cake flavor combinations and the right amount of cake for our guest count. The combinations of cake and icing flavors all looked beautiful on guests’ plates when it was cut! The guests were so excited about the different flavors we ordered that they were trading around slices to try all the different flavors. They were all that good!”

Lauren M.

“We used Buttercream Bakeshop for our wedding cake and it was so tasty! We opted for a very simple ribbon-frosted cake and had our florist add real flowers after it was delivered. Our cake was perfect so I’m giving them 5 stars but I will mention I was less than impressed with some of the fancier cake pictures they had. That is why I opted for simple and it didn’t disappoint. We had three different flavors and they were all absolutely delicious — guests raved about them! The cake was pretty but ultimately it was the variety and delicious flavors that made us choose Buttercream Bakeshop”

Elisabeth F.

“Brittney was very helpful and made the perfect wedding cake for our special day! Highly recommend!”

Stacie F.

“Our birch tree cake looks and tasted amazing!”

Ashleigh B.

“Buttercream Bakeshop has amazing cake flavors! We ordered both a small tiered cutting cake and 3 sheet cakes all in different flavors from Buttercream Bakeshop for our wedding. We were very impressed with Buttercream Bakeshop’s extensive choice of flavors and all the cakes were delicious! We had so many compliments from our guests on the cake. Prices are also very reasonable and affordable. We worked with Brittany to place the order and she delivered the cake and set it up at our venue. She was very positive and helpful through the whole process and gave great advice for icing/cake flavor combinations and the right amount of cake for our guest count. The combinations of cake and icing flavors all looked beautiful on guests’ plates when it was cut! The guests were so excited about the different flavors we ordered that they were trading around slices to try all the different flavors. They were all that good!!”

Lauren